Close all Open tickets at Once

2 years 9 months ago #4358 by mimografix
Is there a way to close all open ticket at once.
I have to much opens tickets and I don't want to do it one by one

Or where can I do this by PHP admin , What I need to change.

Thanks
2 years 9 months ago - 2 years 9 months ago #4359 by Ahmad
Hi,

If you want to close replied ticket (replied by admin or staff member). Change in configuration
Admin > JS Support Ticket > Configurations > Ticket auto close : 1 days.
Next day your replied ticket will be closed.

If you want all ticket close, run this query in phpmyadmin.
Replace wp with your database prefix.

UPDATE wp_js_ticket_tickets SET status = 4;

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