I installed business packet and saw that there is a newer version .. can someone tell me step by step how I do it?

How do I switch to a newer version without pied Jobs Js nothing, I checked the two in administration but what should I do to bring the newest basic version, you must uninstall and then install .. and after .. or whatever ...

thx for suport..

2.When I paid paket was told a year receive support. Where should I send it is the support forum or ..? because what we receive and those who do not pay and do not understand, I opened the ticket and I never received response, tell me where can I get the support promised, I have great confidence in you and your help to configure.

3.I can't see the video yourube map and now they are the issues ... .. I know it's not easy and nobody said that you install and it works but .. if I 'find manual how to do these things will not bother her.

Thanks for your understanding

why not write the details.?