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Reverted back to free version?

5 years 7 months ago #5996 by T.R. Griffith
If you purchase the product should it revert back to the free version after some time or stay pro?
Our copy now has the branding back and doesn't give me the features it once did in the Pro version.  It says downloads are expired which they are since we purchased it over a year ago.

What gives?  I thought it was a purchase not a subscription.
5 years 7 months ago #5997 by mohsin
Open a support ticket in our system.
5 years 7 months ago #6004 by andras
Maybe you upgraded after the one year upgrade time and chose the latest but free version?
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