JS Ticket Pro Joomla no send email

ManySelfies Serviços
Topic Author
Offline
Fresh Boarder

8 years 6 months ago #4399 by ManySelfies Serviços

JS Ticket Pro Joomla no send email was created by ManySelfies Serviços

Configured and tested sending joomla email,
I set up the department, help topic and when ousuário creates the ticket does not send to the responsible department, so sends it to the user who created the ticket.
how do I fix

Ahmad
Offline
Administrator

8 years 6 months ago #4400 by Ahmad

Replied by Ahmad on topic JS Ticket Pro Joomla no send email

Hi,

System is not send email to department email.

Department email address use as a sender email address to user.

On new ticket, system send email to

- user

- admin (configurable)

- staff member (on base of department assign in permissions)

Please write your valuable review JS Jobs and JS Support Ticket at JED.

Vitaly
Offline
Fresh Boarder

7 years 8 months ago - 7 years 8 months ago #4706 by Vitaly

Replied by Vitaly on topic JS Ticket Pro Joomla no send email

Awful! :^(
Is WP PRO version system not sending email to department email also?!

Last edit: 7 years 8 months ago by Vitaly.

Ahmad
Offline
Administrator

7 years 7 months ago #4720 by Ahmad

Replied by Ahmad on topic JS Ticket Pro Joomla no send email

Hi,

Make sure you select send email in
Admin > JS Support Ticket > Departments > edit

Please write your valuable review JS Jobs and JS Support Ticket at JED.

Time to create page: 0.254 seconds