HI,
I am testing JS Support Ticket for Joomla. Looks great!

The only problem is when I try to edit the texts for the email-layouts (New Ticket, Staff Ticket etc, the nice looking layout dissapers if I touch the texts. I have tested with several different editors (JCE, Tiny and no editor). The same thing happens with all of these. Am I missing something? 

Here is an example of the code that is left after saving the EMAIL template:

"Semba - Kulovakea Hei {USERNAME}, Uusi viesti: Viesti vastaanotettu Viestisi nro {SUBJECT} on vastaanotettu. Seuranta ID: {TRACKINGID} Sähköposti ID: {EMAIL} Viesti: {MESSAGE} Viestisi URL: {TICKETURL} Saat vastauksen kun henkilökuntamme vastaa viestiin. ÄLÄ VASTAA TÄHÄN VIESTIIN SÄHKÖPOSTITSE Tämä on automaattiviesti viestijärjestelmästämme. Älä vastaa tähän viestiin. Mahdolliset kommentit voit lisätä suoraan yllä olevan Viestin URL sivun kautta."

I tried disabling the JCE editor but no change. Any ideas why the email-templates layout keeps dissapearing?

- Anne

Hi,
yes, if I go and edit any text in the email-templates  (even via source code) and save, all html-code is gone. All that is left is the text itself. This happens with all email-templates.

I tried to copy source code from a template that is still having the layout, but when I paste it to a template missing the layout, and save, all code is gone again and only thing left is the text. 

So now only the templates that I have not touched, are showing the layout. The ones I have touched, have the text only. I have tried using different editors, taking the editor off, no change! 

- Anne

Hi, there is nothing:

Sorry! No record found...!

HI,
any ideas what could be causing this issue?

- Anne