We are in the process of setting up JS Support Ticket on our site. As I am testing all of the Internal Notes (which would be for staff to staff I assume) show as from the ticket submitter. Is this the normal function or is there something wrong in how we have this setup? Anyone else notice this?

Hi,

Thanks for your response.

I know that Internal Notes only show to Staff and Admin. We have a developer implementing JS Support Ticket along with a new Internet and Intranet site. They custom coded something that made every Internal Note appear to have been submitted by the user who submitted the original ticket rather than from the Staff person who submitted who submitted the Internal Note. They have since fixed the issue. It was something they coded so I have no idea what the cause or solution was.

Thanks again.