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- Staff can't filter tickets assigned to him
Staff can't filter tickets assigned to him
- Victor Bermudez Caceres
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9 years 5 months ago - 9 years 5 months ago #3955
by Victor Bermudez Caceres
Hi
The Staff members can see all tickets of all other staff members, which is a little bit chaotic as each worker should work only on their own Tickets.
Is it possible that each staff member see only the tickets assigned to them?
The Staff members can see all tickets of all other staff members, which is a little bit chaotic as each worker should work only on their own Tickets.
Is it possible that each staff member see only the tickets assigned to them?
Last edit: 9 years 5 months ago by Victor Bermudez Caceres.
9 years 5 months ago #3961
by Ahmad
Please write your valuable review JS Jobs and JS Support Ticket at JED.
Replied by Ahmad on topic Staff can't filter tickets assigned to him
Hi,
Staff member can see all this allowed department tickets.
If you want to see only assigned ticket.
Do not assign any department to any staff member.
Admin assign ticket to staff member manually, now other staff member can not view all tickets.
Staff member can see all this allowed department tickets.
If you want to see only assigned ticket.
Do not assign any department to any staff member.
Admin assign ticket to staff member manually, now other staff member can not view all tickets.
Please write your valuable review JS Jobs and JS Support Ticket at JED.
The following user(s) said Thank You: Victor Bermudez Caceres
- Victor Bermudez Caceres
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9 years 5 months ago #3965
by Victor Bermudez Caceres
Replied by Victor Bermudez Caceres on topic Staff can't filter tickets assigned to him
Great! thanks!
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