tickets not viewable after submission

Daniel Van Dyke
Topic Author
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Fresh Boarder

6 years 11 months ago #5293 by Daniel Van Dyke

tickets not viewable after submission was created by Daniel Van Dyke

Once I enter a NEW Support ticket, it gets submitted, ADMIN can see and respond to the ticket. The problem is at the user level you see the ticket that was created but you can not open it, when you click on the ticket it brings you back to the Support Control Panel but the address bar says this: www.nwautolink.com/js-support-ticket-controlpanel/ticket/2/

No tickets are opened to view or view the response

Ahmad
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Administrator

6 years 11 months ago #5294 by Ahmad

Replied by Ahmad on topic tickets not viewable after submission

Hi,

It may permalink problem. Refresh them.
Open Admin > Settings > Permalink page.

Also check default ticket page in JS Support Ticket configurations page.

Please write your valuable review JS Jobs and JS Support Ticket at JED.

Daniel Van Dyke
Topic Author
Offline
Fresh Boarder

6 years 11 months ago #5302 by Daniel Van Dyke

Replied by Daniel Van Dyke on topic tickets not viewable after submission

Ahmad
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Administrator

6 years 10 months ago #5305 by Ahmad

Replied by Ahmad on topic tickets not viewable after submission

Hi,

Most probably permalink problem.
Check default page in configurations and refresh permalink,
Open this link
Admin > Settings > Permalinks.

Please write your valuable review JS Jobs and JS Support Ticket at JED.

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