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Ticket in use cannot be deleted

5 years 10 months ago #5496 by Martin

we purchased JS Support Ticket for Wordpress, because its pretty simple. While i checked all functionality, i get now the Error "Ticket in use cannot be deleted" when i would delete a ticket.

I test, closing ticket, reopen ticket, write in alle fields something... But nothing helped.

Do you have any idea?
5 years 10 months ago #5498 by Ahmad

If ticket have replies or internal note, it can't be delete.
But admin can enforce delete ticket.

Admin > JS Support Ticket > Tickets > Enforce delete

Please write your valuable review JS Jobs and JS Support Ticket at JED.
The following user(s) said Thank You: Martin
5 years 10 months ago #5500 by Martin
This was the solution.... I only tried in the frontend... Big Thanks!
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Please publish modules in offcanvas position.