Transfer Department -> Email

Martin
Topic Author
Offline
Fresh Boarder

6 years 7 months ago #5502 by Martin

Transfer Department -> Email was created by Martin

Is it possible that only special departments send an email when the ticket is transfered?

Example:

Ticket is create in Department 1 -> automatic EMail sending to customer

Ticket is transfered to Department 2 -> No Email sending

Ticket is transfered to Department 3 -> automatic EMail to customer

So far I only found out that the emails are always sent, or not at all.

Any Ideas?

Ahmad
Offline
Administrator

6 years 7 months ago #5527 by Ahmad

Replied by Ahmad on topic Transfer Department -> Email

Hi,

No, system will send email to customer in all cases.

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