How do you get the email notification when a user creates a ticket?

Is this a pro feature?

Jeff

docs.joomsky.com/jsst/configuration/mailsetting.html#new-ticket
Admin > JS Support Ticket > Configurations > Mail Setting > New Ticket
This is a free feature

If it is a free feature, I am unable to get it to function and I have checked all of the settings.

When users create a ticket, the admin does NOT receive an email (checked spam folder also).

I would like to use this app, but if I can not get this to function I will need to try something else.

Thank you for your help.

Jeff

Open a support ticket in our system.
joomsky.com/support/support-ticket.html