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Assigning Tickets to multiple Staff Members
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JS Support Ticket - WP
Assigning Tickets to multiple Staff Members
Assigning Tickets to multiple Staff Members
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Silvan Armbruster
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5 years 5 months ago
#6172
by
Silvan Armbruster
Assigning Tickets to multiple Staff Members
was created by
Silvan Armbruster
Hello,
is it possible to assign a Ticket to multiple Staff Members? If not, how can I implement this, or at least, set multiple Mail-Adresses that get the Notification of the Mail?
Thanks for the Help.
Cheers
Silvan Armbruster
mohsin
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5 years 5 months ago
#6173
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mohsin
Replied by
mohsin
on topic
Assigning Tickets to multiple Staff Members
Hi,
All the staff members having permission of "New Ticket Notification" and these staff members belong to ticket's department get email.
The following user(s) said Thank You:
Silvan Armbruster
Silvan Armbruster
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5 years 5 months ago
#6174
by
Silvan Armbruster
Replied by
Silvan Armbruster
on topic
Assigning Tickets to multiple Staff Members
May I can add a field where I can add Mail-Adresses that be on CC with the notification Mail?
mohsin
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5 years 5 months ago
#6176
by
mohsin
Replied by
mohsin
on topic
Assigning Tickets to multiple Staff Members
Hi,
JS Support Ticket does not support Mail-Address in CC.
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Assigning Tickets to multiple Staff Members
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