Hello,

is it possible to assign a Ticket to multiple Staff Members? If not, how can I implement this, or at least, set multiple Mail-Adresses that get the Notification of the Mail?

Thanks for the Help.

Cheers 
Silvan Armbruster

Hi,
All the staff members having permission of "New Ticket Notification" and these staff members belong to ticket's department get email.

May I can add a field where I can add Mail-Adresses that be on CC with the notification Mail?

Hi,
JS Support Ticket does not support Mail-Address in CC.